Terms and Conditions

Our products

All our products are handmade and as such are subject to some variation in shape, size, colour or pattern. Sizes for products are standard, but as all are handmade they may vary a little.  The fabric covered earrings, in particular, may have slight variations in colours or patterns and we have explained this on the relevant web pages.

Postage & Packing

Postage and packing is free with orders of £15.00 and over. Orders under £15 cost £2.95 p&p.

Despatch

Goods are normally sent the day after we receive notification of payment from PayPal but always within three days. Your order will be confirmed by email and you will be notified if there are any delays. We will always contact you if goods are out of stock.

Refunds and exchanges

We regret that we cannot issue refunds for or exchange earrings. This is for health reasons as there is a slight risk that the used ear hooks can transmit Hepatitis C. We can, however, issue refunds for or exchange necklaces and bracelets. We will not be able to provide a refund for any goods that appear to have been used. Please always arrange proof of posting (available free of charge at post office counters) when returning goods. Please note if a return item goes missing in the post we cannot issue a refund unless you can produce a proof of posting. We will provide a full refund for all faulty goods.

Goods may be returned , at your cost, by 1st or 2nd class mail or Royal Mail standard parcel service if heavy.

In the event that you need to return orders over £40 please use special delivery.

Please follow this procedure if you need to return items:

  1. Email us at [email protected] with your order number, the details of the goods you are returning and the reason for returning them.
  2. Please return goods to the following address:

Brighton office:

Lovethatstuff
29 Coleman Street
Brighton
BN2 9SQ
East Sussex UK

If you wish to speak to someone at the office:

call 01273 675778 Mon - Fri 1100-1700.

If you wish to speak to someone at the shop:

call 07401 593574 Thursday - Sunday 1100-1700.

Brighton Marina shop:

Lovethatstuff Fair Trade Shop

8 The Boardwalk
Waterfront
Brighton Marina Village
BN2 5WA
East Sussex UK